eMarket Guarantee





	Welcome to eMrkt

Our Guarantee

We stand behind the quality of our products. If you are not completely satisfied with your purchase simply return it within 30 days for a prompt exchange, replacement or refund.

Please return the product in the same condition in which it was received. Refunds (less 25% handling & restocking fee) will be given to the original purchaser only. Proof of purchase is required. Please include a copy of your original invoice. See Returning Merchandise below for instructions.

CatScram & K9 Calmer
The CatScram & K9 Calmer are backed by a 30-Day exclusive risk-free trial. If you're not satisfied for any reason, return it within 30 days of the purchase date and receive a full "No Questions Asked" refund*.
* shipping & handling not refundable

Returning Merchandise
To return merchandise within 30 days, call (817) 778-4824, and request a RETURN AUTHORIZATION NUMBER* and RETURN SHIPPING ADDRESS*. An exchange, replacement or refund cannot be issued unless you have a Return Authorization Number. To ensure prompt processing of your return, please follow the shipping instructions below carefully:

Securely repack merchandise in the original shipping box or other packaging that will protect merchandise from damage during shipping.

Return merchandise must be in its original saleable condition when received. Please be sure to include all of the original material the manufacturer sent with the merchandise (manuals, warranty cards, cables, etc.).

In large, bold print, clearly mark the RETURN AUTHORIZATION NUMBER* on two outside panels of the box.

Send your package prepaid and insured to:
The proper address for your specific return* (which may differ from the address your order shipped from). Ask for the address when you call for your RA#.

Attn: Returns Department
R.A.# _________________

*IMPORTANT: Any merchandise/package sent without a Return Authorization Number will be refused. Any merchandise sent to the wrong Return Address will be refused.

We recommend you ship via UPS, RPS or parcel post insured. Always retain your return shipping information and receipt for tracking purposes. EmrktStore.com or it's affiliates are not responsible for packages lost or damaged during return shipping.

Please allow 2 to 4 weeks for exchanges or replacements. On credit card orders, please allow 2 billing cycles for a credit to appear on your statement for returned merchandise.

Our Product:
Our products are new and unused sold direct from the manufacturer and backed by the manufacturers warranty.

Emrktstore.com
a division of eLevel
PO Box 93867
Southlake, TX 76092

Phone: (817) 778-4824
info@emrkt.com

From this page we hope to answer many of the questions you may have about this site, our services & us.

General Shipping Information:
Emrktstore.com is always working to improve the quality and cost of shipping for both our U.S. and International customers. For this reason, shipping rates and policies are subject to change without notice. All available shipping options and your exact shipping and handling charges (and any applicable taxes) for all U.S. orders will be shown in your Shopping Cart when you place an order. For International Orders, please see our International Order section below.

Please verify your shipping address before placing your order. An additional shipping charge will be applied if we have to re-ship an item because of an address error.

All shipping and processing times provided are estimated and refer to Business Days. Please allow a minimum of one (1) business day for order processing. The Emrktstore.com warehouses are not open on weekends or most major Holidays.

Product Availability:
Emrktstore.com is a dynamically generated web site via our accounting/inventory control system, therefore all of the products available for sale should be available for shipment. Product specific Order Processing Times will indicate the availability of a product.

Shipping Methods:
Emrktstore.com utilizes a variety of carriers to ship its orders. For most U.S. orders, United Parcel Ground Service is used. This is our Standard Service. The Shipping Methods will be presented to you during the check out process. In most cases the Shipping Methods available are Standard, 2-Day, or Next Day.

Emrktstore.com reserves the right to utilize the carries it feels provides the best service to facilitate your order. Some of the carriers most frequently used are Airborne Express, UPS and USPS.

Please note:
On U.S. holidays, order processing and/or shipping may be slightly delayed.

Some U.S. carriers do not ship or deliver on the following dates:

New Year's Day
Martin Luther King, Jr. Day
Presidents Day
Memorial Day
Independence Day
Labor Day
Columbus Day
Veterans Day
Thanksgiving Day
Christmas Day

If you have questions about shipping issues that are not answered here, please visit our Contact page.

U.S. Shipping Fees:
Shipping and handling charges to destinations within the U.S. are determined by the weight of the shipment and the shipping method(s) you choose. The Shipping Fee for a specific order will be presented to you before completing the order process. Due to courier surcharges for shipments to Alaska and Hawaii, and additional fee may be incurred for shipments to these states.

International Orders:
International shipping & handling fees is determined by the destination and weight of merchandise ordered. To obtain a quote for an International order, please contact us. A customer service specialist will get back to you with the shipping cost, available methods, and ordering instructions within one business day.

Taxes and Customs Duties:
Emrktstore.com charges required local and state taxes for orders shipped to Texas.

Import duties and/or taxes may be imposed by your local government on shipments from outside your country. These charges are separate from Emrktstore.com charges and are beyond our control or ability to predict. These charges (if any) are made payable to your government.

You are responsible for paying any taxes, duties and/or customs fees charged by your government. Please check with your local post office for more information.

Customs Sticker:
Emrktstore.com is required by law to declare an accurate monetary value on all non-U.S. shipments. We are unable to honor any requests to suppress the value of an order on the customs sticker.

Shop Secure @ emrktstore.com A Yahoo! featured store.
Amex, Visa, Mastercard & Discover accepted.